Roz Is On Fire !!

Roz has been busy as a bee making some really special cabochons/pendants. The first one is now on Etsy and there will be more to follow.

Over at the Esmarts shop on Etsy, is the Chezchani Charlotte's Web Bracelet. At the Esmarts shop, you will have the opportunity to choose from a wonderfully diverse selection from many of the members. Treat yourself to a visit, and remember, all proceeds will be going to a good cause.

Safe Haven For Donkeys In The Holy Land (SHADH)

I had to make this bracelet, a Barbara Ellis design, in honour of a very worthy charity. This is information from the SHADH website:

Donkeys have been used as beasts of burden in Israel for the past 5000 years. They can be bought there for as little as 100 shekels - that's about £15 - and because they are so inexpensive, very little value is attached to their well being. Absolutely no veterinary care is given to sick or injured donkeys, since in most cases it would be cheaper to buy a new animal. For this reason when they are sick, injured, too old or surplus to requirements they are turned out and left to fend for themselves - quite often tied to a post without food or water and left to die. Many stray donkeys suffer from direct abuse and torture.

A group of children found a stray donkey and for fun, they doused him with petrol and set fire to him. Another group of teenagers decided they could make use of a stray donkey for their summer holidays. Later the same day, they either got bored or decided they had nowhere to keep the donkey so they killed him by hammering nails into his head. Other donkeys are luckier, they are taken to landfill sites and left out like rubbish.

Founded by Miss Lucy Fensom, Safe Haven For Donkeys In The Holy Land (SHADH) is a UK-registered charity of dedicated people who are devoted to achieving a common goal; to provide help for the donkeys of Israel, to improve their status and promote their welfare through education.

Based at Moshav Gan Yoshiyya, near the towns of Netanya and Hadera in Israel ( Click Here to see map of area ), SHADH offers a new concept in the protection and welfare of donkeys and mules in Israel and the Palestinian Territories, with a structure managed on the strength of charity registration in the UK, and registered in Israel as a foreign charity. This Safe Haven for donkeys relies entirely on donations to continue this work.

Customer Disservice

I work in the Casino Industry in Las Vegas. Just got an email from a friend who works at a major strip property telling me about all the layoffs.

Businesses panic in times of recession but one has to ask oneself, is laying people off really for the greater, and long run, good? What will make one casino stand out from another in a time when there are less players to fight over? A. The company that has better deals and B, (and maybe B. should be A.) Customer service.

Granted smaller companies may not be able to make their payroll these days, and laying people off may be their only chance of survival.

I am an Embarq customer. Have been for some time. I also have dish network. Wondering if a switch to something else will save me money. Perhaps Cox Cable though I've never cared for their advertising practices. If I should switch my TV service, perhaps I could get the best deal by switching my high speed internet as well. But last week I had a problem with my DSL. It took just a phone call to get it resolved, Embarq made some changes, got me back online and promptly sent me a new modem. A small mention of this in my blog led to a comment by an Embarq customer service rep, letting me know to contact them if there is any problem. Then, an Embarq guy started following me on Twitter, also telling me to let them know if there is any problem. And you know what? As a result, I will not even consider leaving Embarq. Why? CUSTOMER SERVICE!

I was working in a large poker room of one of the largest casino companies. A customer was trying to get through on the phone, to the front desk to see if his room was ready. Not having any luck I offered to call the Diamond Lounge to see if they could find out (that is the lounge for higher limit players.) I could not get through either. The man said “this is ridiculous, I’m never staying here again, I’ll stay at the Wynn.” So this major company saved, say $8 an hour on an extra employee at the desk or lounge, but lost a big player. Now this company shoves the customer service concept down it’s employees throats like I’ve never seen anywhere else, but doesn’t provide the manpower to achieve it.

Eventually, things will get better, but the customer who did not receive the service they deserve, will already be gone and comfy in the place that treated them properly. And they will not come back.


And Now For Something Completely Different. The holidays are approaching faster than a speeding bullet. I'd like to make a suggestion for your gift giving this year. Buy from ChezChani. Well that's one idea. Here's another. Why not buy a gift that will surely make your friends/family happy as well as supporting a fine charity? Best Friends is an amazing animal sanctuary. Check out their store for some affordable fun gifts. You can really make a difference and at no extra cost to you. You're buying the gifts anyway, right?